Shipping & Delivery Policy

Effective Date: 1 July 2026

Welcome to DevPitra.

At DevPitra, every order represents faith, devotion, and a sacred connection with Sanatan Dharma. We take utmost care in ensuring that Prasad, Puja Samagri, and other spiritual products are packed respectfully and delivered safely to your doorstep.

This Shipping & Delivery Policy explains how orders placed through DevPitra are processed, shipped, and delivered.

1. Scope

This policy applies to all physical products purchased through DevPitra, including but not limited to:

• Temple Prasad
• Puja Samagri
• Puja Kits
• Rudraksha
• Yantras
• Idols & Spiritual Accessories
• Sacred Threads & Malas
• Religious Books
• Other spiritual merchandise

Digital services such as online pujas, astrology consultations, live darshan, or virtual ceremonies are not covered under this Shipping & Delivery Policy.

2. Order Processing

Once your order is successfully placed and payment is confirmed:

• Orders are generally processed within 1–3 business days.
• Temple Prasad is dispatched only after it has been respectfully offered during the scheduled ritual.
• Orders placed on Sundays, public holidays, or major festival days may require additional processing time.

Customers will receive an email and/or SMS confirmation once the order is accepted for processing.

3. Shipping Timelines

Estimated delivery timelines are as follows:

These are estimated timelines and may vary depending on courier services, destination, customs clearance, weather conditions, or temple schedules.

4. Temple Prasad Delivery

Temple Prasad is a sacred offering and is handled with utmost respect.

Please note:

• Prasad is dispatched only after the puja or temple offering has been completed.
• Dispatch timelines may vary depending on temple rituals, festivals, and local customs.
• Since Prasad is sacred and may be perishable, it should be received promptly upon delivery.
• Certain temples may not permit shipment of specific offerings due to temple regulations.

5. Shipping Charges

Shipping charges, if applicable, are calculated based on factors such as:

• Delivery location
• Package weight and dimensions
• Courier partner rates
• Special packaging requirements

The applicable shipping charges will be displayed during checkout before payment.

From time to time, DevPitra may offer free shipping on selected products or promotional campaigns.

6. International Shipping

DevPitra currently offers international shipping for selected non-perishable products to eligible countries.

Please note:

• Availability varies by destination.
• Customs duties, import taxes, VAT, or local charges (if applicable) are the sole responsibility of the customer.
• Delivery timelines may be extended due to customs inspections or local regulations.

For international shipping enquiries, please contact us before placing your order.

7. Tracking Your Order

Once your order has been dispatched, you will receive:

• Shipment confirmation
• Tracking number
• Courier partner details

Tracking updates will be shared through email, SMS, or WhatsApp (where available).

8. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect address
• Incorrect phone number
• Customer unavailability
• Refusal to accept delivery

the shipment may be returned to DevPitra.

Any additional shipping charges for re-dispatch may be borne by the customer.

9. Delivery Delays

Although we strive for timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

• Religious festivals
• Temple schedules
• High seasonal demand
• Weather conditions
• Natural disasters
• Government restrictions
• Courier operational delays
• Customs clearance for international shipments

Such delays shall not constitute a deficiency in service.

10. Damaged, Missing, or Incorrect Orders

If your package is received:

• Damaged,
• Tampered,
• Incomplete, or
• Different from what was ordered,

please notify DevPitra within 48 hours of delivery.

To help us investigate your request, kindly provide:

• Order ID
• Clear photographs of the package
• Photographs of the product
• An unedited unboxing video (recommended)
• A brief description of the issue

Eligible cases will be resolved through replacement, store credit, or any other remedy available under our Return & Refund Policy.

11. Incorrect Shipping Information

Customers are responsible for providing accurate:

• Name
• Mobile Number
• Delivery Address
• PIN Code
• Landmark (if applicable)

DevPitra shall not be responsible for delivery failures caused by incorrect or incomplete information provided during checkout.

12. Risk and Ownership

Ownership and responsibility for the products pass to the customer upon successful delivery at the shipping address provided during checkout.

13. Delivery Restrictions

Certain products may not be deliverable to specific locations due to:

• Government regulations
• Courier limitations
• Religious restrictions
• Local laws
• Customs regulations

In such cases, DevPitra reserves the right to cancel the order and provide an appropriate remedy in accordance with our Refund Policy.

14. Contact Us

For any shipping or delivery-related queries, please contact:

DevPitra Support

Email: support@devpitra.com

Phone: +91 99991 59179

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

15. Policy Updates

DevPitra reserves the right to modify this Shipping & Delivery Policy at any time to reflect operational, legal, or business changes.

The latest version published on our website shall always apply.