Refund, Cancellation & Return Policy

Effective Date: 1 July 2026

Welcome to DevPitra. We are committed to providing authentic spiritual services with transparency, trust, and devotion. This Refund, Cancellation & Return Policy explains the terms applicable to bookings made through our platform.

By using DevPitra, you agree to the terms outlined below.

1. Cancellation Policy

A. Online Puja, Pandit & Purohit Booking

Customers may cancel a confirmed booking according to the following schedule:

B. Rescheduling

A booking may be rescheduled once, subject to Pandit availability, if requested at least 48 hours before the scheduled service.

Rescheduling requests made within 48 hours are not guaranteed.

2. Full Refund Eligibility

A full refund will be provided if:

• DevPitra is unable to arrange the booked Pandit or Purohit.
• The booked service is cancelled by DevPitra.
• The Pandit does not arrive and no suitable replacement is available.
• Payment has been deducted multiple times for the same booking.
• A technical error results in an incorrect payment deduction.
• A live online puja cannot be conducted due to technical issues on DevPitra's side and no alternative arrangement is possible.

3. Partial Refund Eligibility

A partial refund may be approved if:

• The service delivered is materially different from the booking.
• Essential rituals were omitted without prior customer consent.
• The wrong puja was conducted.
• Major service deficiencies are verified by our support team.

Refund requests must be submitted within 48 hours of service completion.

4. No Refund Cases

Refunds will not be provided in the following situations:

• Change of mind after booking.
• Personal dissatisfaction based on spiritual expectations or beliefs.
• Failure of the customer to attend the scheduled puja.
• Incorrect information provided by the customer.
• Cancellation made less than 24 hours before the scheduled service.
• Delay caused due to natural calamities, temple restrictions, government orders, or circumstances beyond our control.
• Services that have already been successfully completed.
• Astrology consultations after the session has started or been completed.

5. Astrology Consultation Policy

Since astrology consultations involve reserved appointment slots and personalised guidance:

• Cancellation more than 24 hours before the consultation: 100% refund
• Cancellation within 24 hours: No refund
• Missed appointments are considered completed consultations.

6. Puja Samagri Return Policy

We accept returns only for physical products purchased from DevPitra under the following conditions:

Eligible returns must:

• Be requested within 7 days of delivery.
• Be unused and in their original packaging.
• Include the original invoice or proof of purchase.

Products Not Eligible for Return

Returns will not be accepted for:

• Opened or used Puja Samagri.
• Prasad.
• Flowers, fruits, ghee, oils, incense, or other perishable items.
• Rudraksha, Yantra, gemstones, or spiritually energised products after delivery.
• Customized Puja Kits.
• Digital products or downloadable content.

7. Damaged or Incorrect Products

If you receive:

• A damaged product,
• A defective product,
• A missing item, or
• A wrong product,

please contact us within 48 hours of delivery.

To process your request, please provide:

• Order ID
• Photos of the package
• Photos of the product
• An unedited unboxing video (recommended for faster verification)

After verification, we may offer:

• Replacement,
• Store Credit, or
• Full Refund.

8. Refund Processing

Once approved:

• Refunds are issued only to the original payment method.
• Processing begins within 3–5 business days.
• Banks and payment providers may take an additional 5–10 business days to reflect the amount.

9. Duplicate Transactions

If your account is charged multiple times for the same booking due to a technical issue, the excess amount will be refunded automatically after verification.

10. Chargebacks

Before initiating a chargeback through your bank or payment provider, we request that you contact DevPitra Support.

Fraudulent or unjustified chargebacks may result in suspension of your account and legal action where applicable.

11. Force Majeure

DevPitra shall not be responsible for delays or inability to perform services due to events beyond our reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Government restrictions
• Temple closures
• Pandemics
• Internet outages
• Power failures
• Civil disturbances

In such situations, we will make reasonable efforts to reschedule the service.

12. How to Request a Refund

To request a refund, please contact us with:

• Booking ID / Order ID
• Registered Name
• Registered Mobile Number
• Email Address
• Reason for the request
• Supporting documents or images (if applicable)

Email: support@devpitra.com

Phone: +91 99991 59179

Support Hours:

Monday – Saturday
10:00 AM – 6:00 PM (IST)

13. Grievance Officer

For unresolved refund-related concerns, please contact:

Grievance Officer
DevPitra
Email: grievance@devpitra.com

Response Time: Within 30 days from receipt of the complaint.

14. Policy Updates

DevPitra reserves the right to modify this Refund, Cancellation & Return Policy at any time.

Any changes will become effective immediately upon publication on our website.

We encourage users to review this policy periodically.